• Some parts such as Airbag/Control modules cannot be purchased without a VIN
• The shipping and Billing addresses MUST match for ANY orders over $100. Any changes of address after the order is placed are not guaranteed, it is the responsibility of the customer to ensure we have an accurate and complete address.
• Weekend orders will be processed the next business day. (Business hours 8AM-4:30PM Monday to Friday)
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 1 business day once we receive it. Low availability parts ordered from the manufacturer may take up to 1-2 weeks to arrive and will shipped to you immediately.
• We do not provide overnight shipping options, and any time-definite shipments cannot be guaranteed
• Oversized and high value shipments may be subject to additional shipping costs; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for any shipments, time-frames are an estimate
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost and/or transit times to the customer
• Carrier and/or service substitutions may be made if the customer was not charged enough for the selected service/carrier, in order to avoid requiring additional costs
• Shipments over $100 REQUIRE insurance through the carrier. Shipments valued over $200 MUST be sent via FedEx, unless FedEx cannot deliver to the destination.
• In addition to insurance, we and/or the carrier may require a direct/indirect signature for high-value shipments. Fedex requires this for orders over $300.
• Customers are responsible for ensuring they or someone authorized to sign will be available at the time of delivery to receive the shipment. High-value orders may require a signature
• We ONLY ship to the United States, Canada, and US territories such as Puerto Rico. Customers are responsible for any taxes/duties from customs
• In the unlikely event that a part has been placed on backorder or discontinued, we will contact you for a decision to proceed or cancel the order.
• Back orders take between 6-8 weeks to come in
• Once the order is in the carriers possession, we are not responsible for any lost/damaged/stolen shipments. A claim must be submitted by the customer
• If you are using a credit card, we will only be able to ship orders to the billing address that is associated with the credit card being used.
• If you are using PayPal, we will only be able to ship parts to a PayPal verified address.
• Pickup orders over $100 require ID to be presented and scanned at the time of pickup, and a copy will be kept for our records. The person picking the order up MUST have ID matching the name/address on order.

*Currently we are not shipping any freight orders.

**TARRIFS MAY BE IMPOSED ON PARTS IMPORTED FROM THE US TO CANADA. CUSTOMERS ARE ALSO RESPONSIBLE FOR THESE TARRIFS, IN ADDITION TO APPLICABLE DUTIES/FEES & TAXES. **

For more information: Canadian tariffs of 25% on goods from the United States: How they apply at the border

General Returns Policy:

• **DUE TO THE SUSPENSION OF DE MINIMUS EXEMPTIONS, RETURNS ON INTERNATIONAL ORDERS WILL NOT BE ACCEPTED**
• For returns to be honored, a VIN must be provided on any orders over $100. Returns under $100 may/may not be honored at our discretion. Exceptions will be made if its through our mistake
• Returns on orders under $100 that do NOT have a VIN may be honored or denied at our discretion
• Parts must be resaleable and in the original packaging.
• We cannot take back used/installed or tried parts.
• Electrical parts are not returnable under any circumstances (exceptions being warranty/defects & mis-packs)
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet ALL criteria in this policy
• Return request need to be within 10 days of receiving the item
• No returns on damaged/broken items, instead a claim will need to be filed through our package protection program
• Any parts with a broken/torn "NON-RETURNABLE IF OPENED" seal cannot be returned under any circumstances
• There is a 15% restocking fee for any "buyers remorse" returns (not needed, changed mind, etc)
• Unless a mistake is made by us, the return label cost will be deducted from the refund total
• Shipping costs that have already been used to ship the part are non refundable.

Core Returns Policy:

Some parts have a core charge attached to them (think of it as a deposit). A core is essentially the old part you are replacing. For example, if you are replacing an alternator, the old alternator would be the "core". The core charge is included with the price of the part. The purpose of the core charge is to encourage customers to return their old parts, in order to be recycled by the manufacturer. This helps promote recycling of automotive parts and protects our environment. By law, we are required to attach this core charge. You are not obligated to return the core, but you will not receive a refund of said core charge. In order to be refunded the core charge, you need to return the core to us and provide documentation . The following is required for the return to be accepted:

• Mileage at the time of replacement
• Vehicles VIN
• Reason for replacing the part

This information can be written and included in the package, or sent to us via email, but it is required to receive a refund. Customers are responsible for return shipping costs. Once we receive the core, we will need to determine that it is not catastrophically damaged or damaged beyond repairability. If the core is accepted, you will be credited back within a few business days. If the core does not meet these requirements, you will have the option to have the core returned to you at your expense, or we can throw it out. Please do not send back cores that are catastrophically damaged. They will NOT be accepted.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply. Special order parts are parts that aren't in stock and need to be specifically ordered for a customer.